Experience across
complex environments.

Defense Health Agency (DoD)

Senior Instructional Systems Designer

Developed learning and performance-support resources for Federal healthcare systems and operational workflows. Researched and tested low-cost AI-assisted production tools and coached a four-person design team on practical approaches while retaining SME review and accessibility practices.

✳Estimated ~50% time savings in my own production workflow and ~25% among colleagues; retrospective, self-reported estimates, not audited metrics.

PacificSource Health Plans

Senior Instructional Systems Designer

Designed a multitrack leadership mentorship program with separate mentor and mentee pathways, workbooks, facilitator tools, webinars, and repeatable resources. Partnered with stakeholders to align learning with organizational needs.

✳Program scope: mentor and mentee learning pathways and supporting materials; no unverified outcome figures.

Altera Digital Health

Senior Instructional Systems Designer

Redesigned more than 50 eLearning and performance-support assets during an acquisition and rebrand to maintain training continuity as content, processes, and organizational needs changed.

✳50+ learning assets redesigned during a corporate transition.

DaVita

Senior Instructional Designer

Created clinical eLearning, simulations, instructor-led materials, multimedia, and job aids. Collaborated with physicians, nurses, SMEs, and IT on clinical learning and Epic CKD adoption.

✳1,200+ learning assets developed across the role.

Pax8

Content Developer / Instructional Designer

Partnered with a business analyst on Salesforce + WalkMe support for onboarding, sales, and lead generation. Built Smart Walk-Thrus, SmartTips-style contextual guidance, and performance resources; also trained sales agents to use approved Seismic collateral.

✳Reported wider initiative outcomes are described in the separate case study, not attributed solely to WalkMe.

Camping World / Good Sam

Corporate Trainer / Enterprise Sales Enablement

Observed agent workflows and contributed to process discussions, iterative pilots, phased go-lives, and training for Salesforce and a follow-on internal insurance-quoting application, HALO.

✳300+ employees trained across two sales centers.

Netflix

IT Team Lead / SharePoint Administrator

Supported phased OB1kanobe rollout across approximately 20 IT support teams, helping staff respond to live issues and developing SharePoint FAQs, support guidance, and training for changing workflows.

✳Deployment support and knowledge management; no invented SLA improvement.

The Christ Hospital

Overnight Registration Manager

Managed and trained a 15-person registration team, supporting six functional areas during the hospital’s larger Epic implementation. Documented workflow gaps, reinforced identification and insurance verification, and used audit findings for coaching.