Built for the real world.
Not just the launch.
From enterprise implementation and digital adoption to AI-powered product design, my work starts with a business problem and ends with people being able to do something better.
Explore the workexperience
product concept
demonstration
Selected case studies.
Every project is a different challenge. Each story covers the need, the decisions, my contribution, and the evidence.
7 projects shown / Select a project to see the full case study
Right moment.Contextual guidance at the point of work
WalkMe: from discovery to in-app adoption.
Connecting real employee needs to guidance embedded in everyday onboarding, sales, and lead-generation workflows.
Salesforce + HALO: connected rollouts.
Supporting a CRM transition and specialized quoting workflow through pilots, training, and adoption support.
OB1kanobe: stabilizing the rollout.
Frontline training, triage, and knowledge resources during a phased IT support deployment.
Epic: making registration more accurate.
Identifying verification gaps, escalating system changes, and coaching a 15-person registration team.
Find02
Review03
Approve04
Track
CareerCTRL AI: designing for clarity.
An AI-assisted career-search concept with explicit résumé approval and accurate application status.
AI adoption in Federal healthcare learning.
Evaluating low-cost tools and helping a four-person learning team adopt useful AI-supported workflows.
Responsible AI: learning by doing.
An original scenario-based microlearning demo about privacy, prompting, and human review.
Clear about my contribution.
Real client work is presented within the boundaries of my actual role. Reported program outcomes are not claimed as solely my results; independently created product and learning concepts are labeled as such.