Business problem & context
Make complex clinical workflows usable for clinicians and operating teams during ongoing system changes.
Real client experience / 2020–2023
Clinical eLearning & Epic CKD adoption
Complex clinical processes translated into eLearning, simulations and point-of-work resources.
eLearningScenario-basedPerformance supportAccessibility
PROJECT STATUS
Client work
Senior Instructional Designer
DaVita · 2020–202301 / BUSINESS OR LEARNING CHALLENGE
Start with the problem.
Make complex clinical workflows usable for clinicians and operating teams during ongoing system changes.
02 / DESIGN APPROACH
Choose the right experience.
Partnered with clinicians, SMEs and IT; built eLearning, virtual training, simulations, videos, job aids and instructor guides; supported Epic CKD adoption and the move from Falcon Physician.
03 / PROJECT PREVIEW
Look inside the thinking.
LEARNING DESIGN / CONCEPTUAL PREVIEW◌ ◌ ◌
DaVita
Clinical eLearning & Epic CKD adoption
Complex clinical processes translated into eLearning, simulations and point-of-work resources.
01Business need
→02Learning experience
→03Practice & support
Conceptual workflow preview, not a client screenshot. No private or proprietary material is reproduced here.
04 / RESULTS & LEARNINGS
Evidence, not invention.
Contributed to a portfolio of 1,200+ learning assets across the DaVita role. This number spans multiple learning formats and efforts; no course-specific completion or learning-gain figure is claimed.
HOW THE WORK CAME TOGETHER
From business need to usable experience.
An evidence-based overview. Where formal measurements or historical details are unavailable, that limitation is stated instead of filling in the gaps.
Discovery & needs analysis
A separately documented discovery or needs-analysis method is not available for this example.
Audience & performance gaps
Audience and performance gaps are described in the project context where available; detailed learner analysis was not retained.
Learning or technology solution
Partnered with clinicians, SMEs and IT; built eLearning, virtual training, simulations, videos, job aids and instructor guides; supported Epic CKD adoption and the move from Falcon Physician.
Design & development approach
See the work sequence and original project rationale in the accompanying case-study narrative.
Tools & implementation
Refer to the tools, systems and roles identified in the project overview; no undocumented system ownership is implied.
Outcomes & lessons learned
Contributed to a portfolio of 1,200+ learning assets across the DaVita role. This number spans multiple learning formats and efforts; no course-specific completion or learning-gain figure is claimed.