LEARNING EXPERIENCE DESIGN / INDEPENDENT PORTFOLIO SIMULATION
Netflix / OB1kanobe
IT support decisions under pressure
Inspired by professional experience. This is a fictional, independently developed learning simulation—not an internal employer system or historical client training artifact. No real customer, patient, or employee data.
LEARNING OBJECTIVE
Practice the workflow, not just the steps.
Practice prioritizing dropped-call incidents, rising queues, and escalation decisions.
DESIGN APPROACHInteractive, scenario-based decisions with feedback and progress markers, paired with a guided software-style walkthrough.