Tiffany RiveraDigital experience & innovation
Strategy ✦ People ✦ Technology

I make complex
technology
make sense.

From discovery and enterprise implementation to AI innovation and learning experience design, I connect real business problems with experiences people can actually use.

Explore My Work Try an Interactive Demo
Digital Experience · Product ImplementationAI Innovation · Learning Strategy
Approved professional portrait supplied by Tiffany Rivera, seated in a black blazer with warm studio lighting
Tiffany RiveraHUMAN-CENTERED BY DESIGN
12+Years in enterprise learning and adoption
1,200+Learning assets developed at DaVita
300+Salesforce learners enabled
WHERE I ADD VALUEEnterprise implementation ✦ Digital adoption ✦ AI innovation ✦ Learning experience design
01 / SELECTED WORK

Real problems.
Real work.

Enterprise change only succeeds when people can move through it. These projects reflect the discovery, implementation support and learning experiences behind real organizational change.

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01 · PAX8 / WALKME
Existing approved Pax8 onboarding interactive module screenshot, shown as a portfolio learning demonstration
FEATURE 01 / ENTERPRISE ADOPTION

From discovery
to in-app adoption.

At Pax8, I partnered with a business analyst on WalkMe and Salesforce workflows, translating onboarding, sales and lead-generation needs into contextual guidance and practical learning support.

WalkMeSalesforceDigital adoption
Explore Pax8 Case Study
Existing approved Salesforce plus HALO training module screenshot02 / CAMPING WORLD + GOOD SAM
02

Two systems.
One connected rollout.

Salesforce and HALO adoption across enterprise sales environments—from practical workflow training to performance support.

Explore Salesforce + HALO
Existing approved Netflix OB1kanobe support-training video still03 / NETFLIX
03

A launch built
for real-world pressure.

A phased OB1kanobe rollout, training and knowledge resources to support IT teams as they adopted a new internal workflow.

Explore Netflix Case Study
02 / MY APPROACH

From friction
to forward motion.

Understand the work, design with people and build solutions that survive contact with the real world.

  1. 01

    Discover

    Understand the people, workflows and business problems.

  2. 02

    Design

    Turn the insights into clear, usable experiences.

  3. 03

    Deliver

    Build, test and launch practical support.

  4. 04

    Adopt

    Help people confidently use what's new.

03 / AI & INNOVATIONCONCEPT PROTOTYPE · IN DEVELOPMENT

Building what
should exist next.

CareerCTRL AI is my independent career-search product concept—designed around plain-language decisions, visible progress, résumé review and human approval. The chat-based beta and click-through learning demonstration are separate prototypes, not a connected live application.

Explore CareerCTRL AI
PRODUCT SHOWCASE
Approved CareerCTRL AI interactive learning-module screenshot showing the guided profile workflow
Profile→Opportunities→Review→Track
05
INTERACTIVE
LEARNING EXPERIENCESFive modules + five companion videos
04 / LEARNING DESIGN

Strategy meets
hands-on craft.

I can diagnose a business problem, plan a solution, coordinate implementation—and build the actual learning experience.

Explore Learning Design
THE NEXT CONVERSATION

Have a complex problem
worth simplifying?

Let's Connect