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Project Manager

Tiffany Rivera

Email:

trivera3330@gmail.com

Address:

Green Valley, NV

  • LinkedIn

A Bit About Me

I am a creative powerhouse in instructional design, UX learning experiences, and digital transformation, with a focus on compliance training and performance-based learning solutions. I specialize in designing learner-centered training that integrates cutting-edge technology, including gamified eLearning, AR/VR simulations, and AI-driven learning tools. Whether it’s gamified eLearning, immersive AR/VR simulations, or AI-enhanced training, I thrive on turning complex concepts into intuitive, interactive learning journeys.

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With over a decade of experience across industries like healthcare, IT, and corporate training, I don’t just create courses, I design experiences that captivate, educate, and drive real behavioral change. My approach combines design thinking, emerging tech, and strategic problem-solving to push the boundaries of digital learning.

Work Experience

Pacific Source

2024 – 2025

Contract Instructional Designer

Altera Health
2023 – 2024
Contract Instructional Designer

DaVita Health
2020 - 2023

SR. Instructional Designer

PAX8
2018 - 2020
Content Developer/
Instructional Designer
Sales Enablement

Camping World
2016 - 2018
Corporate Trainer / Sales ESP Trainer & Coach

Netflix
2010 - 2015
IT Team Lead /
Sharepoint Administrator

Led the end-to-end development of a comprehensive Leadership Mentorship Program designed to foster professional growth and cross-functional collaboration among emerging leaders. Created the full curriculum framework, including detailed mentor and mentee tracks, customized workbooks, engaging webinar content, and classroom presentation materials. The program blended asynchronous learning with live virtual and in-person sessions, focusing on leadership competencies, communication, goal setting, and relationship-building. Collaborated with HR and senior leadership to align content with organizational values and succession planning goals, ensuring a sustainable, scalable model for future cohorts.

Oversaw the rebranding and instructional redesign of digital training assets following Altera Health's acquisition by Harris Corporation. Led the transformation of eLearning modules, PowerPoint presentations, and job aids to reflect Harris brand standards, while preserving Altera’s unique identity within the healthcare ecosystem. Utilized Articulate Storyline and Adobe Creative Suite to revise interactive training content, ensuring brand compliance, learner engagement, and instructional clarity. Collaborated with marketing, compliance, and training teams to maintain consistency across platforms and deliver a seamless brand transition across all internal and external educational materials.

Designed and delivered end-to-end learning solutions for DaVita University’s Clinical Learning Design & Development team, supporting both clinical and IT initiatives. Developed high-impact eLearning, blended learning, and virtual instructor-led training (VILT) using tools like Articulate Storyline, Camtasia, and Adobe Creative Suite. Created engaging video content, interactive webinars, quick reference guides (QRGs), and internal presentations to support nationwide clinical and system training programs. Played a key role in the transition from Falcon Physician to Epic’s CKD EHR platform by crafting targeted training that drove adoption and workflow efficiency. Actively managed Zendesk support tickets, contributed to LMS administration, and oversaw digital learning initiatives. Volunteered on cross-functional committees supporting both DaVita IT and DaVita University to enhance collaboration, innovation, and culture. Led and supported project management tasks across multiple initiatives, ensuring alignment with business goals, timelines, and learner needs.

Served as a key contributor in the Sales Enablement team, where I designed and implemented a wide range of training initiatives to support sales performance and career development. Led the creation and management of the Pax8 Sales Enablement SharePoint site, ensuring intuitive access to resources, job aids, and updates. Spearheaded the development and deployment of an Azure-based chatbot and supported the rollout of WalkMe for real-time learning in the flow of work. Authored the comprehensive onboarding manual for new sales hires, contributed to the successful implementation of Docebo LMS, and built structured sales career pathways that reduced turnover and improved employee satisfaction. Created targeted sales playbooks, training videos, and interactive eLearning modules in Adobe Captivate that significantly increased onboarding efficiency and sales knowledge retention.

Started as a Corporate Trainer responsible for onboarding new hires across classes of 20–50 participants. Designed and facilitated engaging training experiences that included custom new hire materials, gamified activities, and technical walkthroughs for proprietary systems and platforms. Coached trainees throughout onboarding, monitored performance metrics, and provided targeted uptraining as needed. Supported organization-wide software rollouts, including Salesforce and in-house sales applications, by leading training sessions across multiple departments. Partnered with business analysts to deliver change management communications and system education. Promoted to Sales Trainer for Extended Service Plans (ESP), where I conducted insurance sales training, tracked KPIs and sales performance, and supported hiring, onboarding, HR documentation, performance coaching, and employee terminations. Represented the company at national events, including NASCAR, leading on-site teams and managing sales operations for large-scale product promotions.

Led a team of 10 technical support agents responsible for resolving IT-related issues via Zendesk ticketing and live calls. Monitored team performance using KPIs and identified trends in recurring technical issues that could impact business operations. Developed and delivered targeted training programs—ranging from small-group coaching to center-wide sessions—to address large-scale tech concerns and improve service delivery. Created job aids and documentation to support ongoing learning and process improvement. Transitioned into a SharePoint Administrator role, where I designed and maintained eight custom department-specific SharePoint pages. These pages served as centralized hubs for tools, resources, and knowledge bases, continually updated to meet evolving team and organizational needs.

  • Broward College - BA. Journalism

  • NYU Tandon School of Engineering - AR/VR UX Design

  • IFAC - Graphic Design

  • Springboard- UX Design

  • Instructional Design Certifications: UX Design for Learning, Storyline Advanced, Camtasia Advanced, AR/VR for Training

Education & Certifications

Software & Skills

  • eLearning & Instructional Design: Articulate Storyline, Rise 360, Captivate, SCROM, WalkMe

  • Multimedia & Video Production: Camtasia, Premiere Pro, Audition, Adobe Suite

  • LMS & Learning Platforms: Docebo, Cornerstone, Paycom, Four Winds +++

  • Enterprise & Productivity Tools: Microsoft Suite, SharePoint, Smartsheet, Wrike

  • CRM & Business Systems: Salesforce, Workday, ServiceNow, Hubspot, Seismic

  • Web & UX Design: WordPress, AR/VR UX Design, Blender, Unity, Maya

  • Animated Video & Motion Graphics: Vyond, PowToon, Doodly, After Effects

  • Healthcare & EHT=R Platforms: Epic, Falcon, ServiceNow, Allscripts

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